• October 2, 2018

    We all like to think of ourselves as altruistic. While selfless concern for the well-being of others may drive many HR professionals to invest energy and funds in employee wellness programs, the fact is that they also benefit the bottom line. As published in the Harvard Business Review, “28 Years of Stock Market Data Shows a Link Between Employee Satisfaction and Long-Term Value.”

    This is great news. Great news for humanity, great news for businesses, and great news for employees and the HR pros working to serve them. Once your organization has committed to providing a wellness program, how do you make yours as beneficial and effective as possible? Managing vendors is one key part.

    Effective Coordination and Logistics

    Brown writes, “But outsourcing to the right vendor—and using that vendor correctly—can save the organization money in the long run. The key is to manage the relationship well. This involves establishing a collaborative way of working with vendors that builds trust and open communication…”

    HR managers must ensure a good mix of offerings, while utilizing different vendors. Even simply scheduling an on-site yoga class involves having backup instructors available, scheduling class times, and ensuring payments are made promptly.

    The Best Governance Practices include, “Openly share information and take action as needed.” HR managers must first gather feedback both qualitative and quantitative, then ensure ongoing communication with vendors.

    Track and Measure Wellness Vendor Performance

    As published on our blog, “Are You Getting Returns from Your Wellness Program?” it’s critical to establish goals, then easily track data to measure outcomes against those goals.

    The same goes for the vendors. Creating performance accountability is a key component to managing vendors well. This can be done by establishing well-written service level agreements (SLAs). SLAs also help with issue resolution and facilitate compliance with applicable laws and regulations. As the saying goes, “Good fences make good neighbors,” and well-written SLAs make good vendor relations.

    Consider tracking data points such as:

    • Total attendees in group fitness classes
    • Number of steps taken by Fitbit wearers
    • Visits to the fitness center
    • Calls to the mental health hotline

    Structured Interactions with HR Vendors

    The Society for Human Resource Management published, “A Governance Approach to Managing HR Vendors,” by Jeff Brown. “A structured approach to vendor governance helps organizations build trust and enhance communication so that everyone feels that they are being treated fairly.” Proper automation can add that vital structure. With features like automated alerts and audit trails, you can ensure that nothing falls through the cracks. Transcend mere forward momentum with auto-generated meeting agendas. Use tech to remind you to hop on the phone, and then foster real connection.

    With the right tech solution, you can eliminate the tedium of wellness vendor management. WIth your programs running smoothly on autopilot, you can not just promote an on-site yoga class, but go take it.

    If you need assistance and/or technology to manage your wellness program vendors, WSI offers BriteProgram, an all-in-one app for deploying and tracking compliance and government programs. Please contact us for a free consultation.