IT Helpdesk & Support

Washington Software assists our customers in ramping, operating, and supporting their programs through a full suite of helpdesk and IT hosting services. Whether you are a local government rolling out business permits in BriteProgram or a large Federal agency running a $500 million dollar grant program,  our caring staff takes care of the tasks that help your program get to the next level.

IT Security Monitoring

Washington Software monitors our customers’ desktops, networks, network firewalls, servers, and server applications. Listed below are the logs that we monitor daily, in real-time, and/or weekly basis depending on our client:

  • Computer Event Log
  • Computer Firewall Log
  • Server Application Log
  • Network Firewall Log
  • Web Server Log

Network Administration

Washington Software manages and sets up computer networks, routers, and switches for our clients. We currently support Cisco, Linksys, and Sonicwall routers. Our consultants perform these following services daily:

  • Intrusion Detection
  • Intrusion Prevention
  • ISP Recommendation
  • Network Cable Wiring
  • Network Equipment Specification
  • Network Monitoring
  • Network Router & Switches Installation
  • Network Security
  • VPN Setup

System Administration in Windows and Linux

Washington Software administers desktops and servers in Windows and Linux environments for our clients. Specifically, we provide the following system administration services:

  • Securing Desktops and Servers based on NIST and DOD guidelines
  • System Backup
  • System Maintenance & Upgrade
  • System Planning
  • Application, Network, Operating System, and Security Software Installation and Configuration
  • Computer Repair
  • Hardware and Software Ordering for Clients
  • Hardware and Software Specification

Virtualization

Virtualization enables multiple virtual machines to run on the same computer server. This improves the efficiency and availability of our customers’ resources and applications. Washington Software supports the following virtual server technologies:

  • VMware
  • Microsoft Virtual Server
  • Linux Xen