• May 24, 2018

    Federal, State and Local government organizations run numerous programs, which often include many recurring follow up activities in order to achieve success, compliance, or both. And staying on top of it all can be a big hassle.

    The Demands of Recurring Tasks

    Staff are often weighed down by paperwork, manual review of forms, and never-ending follow-up emails and phone calls. Additionally, many programs are minimally staffed to reduce overhead costs. Even when an increase in headcount is approved, hiring is often a lengthy process.

    Recurring patterns can make nice wallpaper, but recurring tasks are tedious without automation.

    Continuous Monitoring and Nurture = Helpful… and Hard

    Recurring tasks and extended nurture processes are vital components of many programs. Without these efforts, programs such as the following can’t succeed.

    • Small business loans and grants
    • Job training & assistance programs
    • DOCR work release program compliance
    • Employee/volunteer application & licensure
    • Continuing education & certification
    • Licensing & permitting applications
    • Restitution & child support compliance

    While there may not be many recurring tasks related to issuing licenses for alligator hunting, in South Carolina, you can still apply online. “Last year, hunters took 351 alligators during the public alligator hunting season, with the average size being nearly nine feet in length.” (Average, 9 feet was average! Yikes!)

    Lack of adequate technology was cited among the new challenges facing the federal child support program, according to the Deloitte Center for Government Insights. “Many state programs rely upon outdated mainframe computer systems to support their operations, lack the resources for costly upgrades, and struggle to attract and retain high-performing employees—especially technical employees—needed to bring the program into the future.”

    Greenfield for Efficiency Gains

    Properly implemented, effective technology can lead to substantial increases in program capability and efficiency. Government programs stand to gain even further by the smart application of technology to many recurring follow up processes.

    Examples of workflow automation that can improve efficiency include:

    • Automated alerting and capture to reduce time needed for routine follow-up tasks
    • Integrated tools for automation to speed data capture and leave quality audit trails
    • Program automation to eliminate time needed to manually aggregate data for metrics

    A Success Case in Minnesota

    In Hennepin County, Minnesota, the Pathways employment training program seeks to lower income disparities with jobs that pay a living wage and to knock down employment barriers for minority candidates. Since the program started in 2014, more than 365 people have graduated from Pathways. More than 1,100 people in all have had internships through the program.

    “In 2016, the county did a ‘return on investment’ study on the Pathways program, following its 66 graduates for a year. The county hired 82 percent of them, and 88 percent continued to work there after a year.” Commissioner Peter McLaughlin referred to the program as, “a modest investment for great results.”

    Knowing the program is successful is a fantastic benefit. But a substantial amount of work would have to go into obtaining that knowledge if the program was not effectively tracking on-going progress in the first place.

    Eliminate the Tedium

    If I could eliminate anywhere near a third of the tedious and annoying tasks in my life, I would jump at the chance. (Looking at you– commuting and emptying the dishwasher.)

    Eliminating tedious nurture and compliance work not only makes life more pleasant but gives your team the bandwidth to improve your program. And that’s exactly what users of WSI’s BriteProgram experience. BriteProgram is an innovative software product that integrates with existing systems to  eliminate at least a third of the tedious tasks that staff perform in order to track and ensure member success and program compliance. Contact us for a free consultation.