November 1, 2017
According to Gartner’s IT Glossary, “Electronic forms (e-forms) provide a user interface to data and services, typically through a browser-based interface. E-forms enable users to interact with enterprise applications and the back-end systems linked to them.”
E-forms can enable electronic data capture, and are an important component of “E-Government,” the provision of public services online. Implementing e-forms best practices for state and local government has great potential for improving quality and delivery of public services as well as enhanced efficiency.
1. Ability to Integrate Form Data
Government agencies implementing e-forms will also need to transfer the e-form data into their electronic document management (EDM), financial, and database systems to complete fulfillment and reporting processes as needed.
Be sure your e-forms aren’t siloed, setting you up for headaches in the future when you’ll inevitably need to integrate systems, and make use of the data captured.
As written in Government Technology, “e-government is potentially a data supermarket for fraud.” While many of your forms may be public in nature, security is still a concern. Certainly, high value data, such as personal identification data or credit card information, requires a higher degree of security. But hacking is a risk that must be considered for all online data. Be sure the proper standards of care and compliance are followed with your e-forms.
3. Cloud and On-Premises Options
Modern IT infrastructure is increasingly dominated by cloud computing. Moving to cloud-based services enables organizations to benefit from increased agility and security, as well as reduced costs.
On the other hand, you may have an existing, robust data center infrastructure that you’d prefer to leverage. E-forms best practices for state and local government include offering you the choice. You should be able to host your e-forms in the manner of your choosing.
4. Robust Reporting and Analytics
For data to be of value, it must be analyzed. Your e-forms should enable you to report on a variety of relevant metrics. A set of core reports and metrics should be included, ideally along with the flexibility to create custom reports and export data to Excel for further manipulation.
5. Workflow to Ensure Timely Review and Approval of Forms
E-forms must be well-designed with an intuitive user interface, and, as stated, flexibility on the backend to enable state and local government agencies to report on and integrate the data.
Workflow tracks completion of the review process from beginning to end with task reminders along the way. Your forms should easily enable collaboration from numerous project stakeholders, including reviews and approvals to streamline the approval process.
Getting Started with E-Forms Best Practices for State and Local Government
Do you need to design e-forms? Contact us and we’ll explore how WSI can help your project succeed, from concept to implementation.